At CraftVerse, we ensure that your DIY papercraft kits are delivered safely and on time. Please read this policy carefully before placing an order.
Order Processing
• Orders are processed within 1–2 business days after successful payment
• Customers will receive an order confirmation email with purchase details
• Orders are shipped only after payment is successfully verified
Shipping Methods
• All orders are shipped via trusted courier services
• Standard shipping is used for most locations; expedited shipping may be available at checkout
• Customers can track their shipments using the tracking number provided
Delivery Time
• Standard delivery: 3–7 business days (within India)
• Expedited delivery: 1–3 business days (charges may apply)
• Delivery times may vary depending on location, courier delays, or unforeseen circumstances
Shipping Charges
• Shipping costs are calculated at checkout based on the destination and package weight
• Any customs or import duties for international shipments are the responsibility of the customer
Incorrect or Incomplete Address
• Customers must provide accurate shipping information
• CraftVerse is not responsible for packages returned due to incorrect addresses
• Additional charges may apply for re-shipment
Damaged or Lost Shipments
• If a kit is damaged during shipping, contact our support team within 7 days of delivery
• We may require a photo of the damaged package for verification
• Lost shipments due to courier mishandling will be replaced at our discretion
Order Tracking
• Once your order is shipped, a tracking number will be provided
• You can monitor the shipment status on the courier’s website
• CraftVerse is not responsible for delays caused by the courier
International Shipping
• International delivery may take 7–21 business days depending on location
• Customers are responsible for customs duties, taxes, and import fees
Contact Us
For any shipping or delivery inquiries, please contact:
📧 business.craftverse@gmail.com
⏱ Response Time: Within 24 business hours
