At CraftVerse, we sell physical DIY papercraft kits designed for hobbyists, kids, and craft enthusiasts. Please read this policy carefully before making a purchase.

Refund Policy

Due to the nature of physical craft kits:

• Refunds are not applicable for change of mind
• Refunds are not available if the product has been damaged due to misuse after delivery
• Customers are responsible for providing accurate shipping information

Eligible refund exceptions:

• Damaged or defective products received
• Incorrect product shipped
• Missing items in the package

In such cases, customers must contact us within 7 days of receiving the order. We will replace the item or resolve the issue promptly.

Cancellation Policy

• Orders can be canceled only before the item is shipped
• Once the product has been dispatched, cancellation requests will not be accepted

Technical Support Instead of Refund

If you face any issues related to:

• Missing parts
• Assembly guidance questions
• Packaging problems

Please contact our support team. We will assist or provide replacements as needed.

Shipping Issues

• CraftVerse is not responsible for delays caused by courier services
• Customers must provide correct shipping details to avoid delivery problems
• Lost shipments due to incorrect addresses may not be eligible for replacement

Payment Disputes & Chargebacks

• Any payment dispute or chargeback initiated without contacting CraftVerse first may result in account restrictions
• We encourage customers to contact support before raising disputes

Policy Updates

CraftVerse reserves the right to update or modify this Refund & Cancellation Policy at any time.
Changes are effective immediately upon posting on this page.

Contact Us

For any refund or order-related concerns, contact:

📧 business.craftverse@gmail.com
⏱ Response Time: Within 24 business hours